Refund policy

Thank you for shopping at [Your Store Name]! We want you to love your purchase, but if you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, in the same condition you received it.

  • It must be in the original packaging.

  • You must have the receipt or proof of purchase.

Note: Some items (such as perishable goods, custom products, or intimate items) may not be eligible for return. Please check the product description or contact us for details.

How to Start a Return

To initiate a return, please contact us at [your support email or contact page URL] with your order number and reason for return. We will respond with return instructions and shipping details.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at [your email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your support email].

Non-Returnable Items

  • Gift cards

  • Downloadable software or digital products

  • Personal care items (e.g., earrings, opened cosmetics)

  • Final sale or clearance items